Shipping And Returns
SHIPPING & RETURNS
All our UK stocked products are shipped directly from our UK warehouse, and we endeavour to dispatch your order as timely as possible from your order being placed.
We cannot control any delays out of our control due to Covid restrictions. We are working within government guidelines to ensure the health and safety of our teams and the best possible delivery times for our customers.
Any enquiries please contact: https://www.beastfactory.co.uk/contact
NB: Please note that Fast and Track and express service at this time mean: Your order will be prioritised.
Delivery to Spain, Portugal, Germany, Austria, Italy, Russia, France and all other European countries takes from 15 to 20 working days.
RETURN & EXCHANGE POLICY
Under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, you have the right to cancel most domestic products purchased from us using distance means and receive a full refund within 14 days of delivery.
We must be notified of your intention to cancel in writing or email and the cost to return the goods will be the responsibility of the customer. Please note any items that are clearly personalised or made specifically to the consumer’s specifications are exempt from these regulations.
We also reserve the right to make a deduction from refunding the full purchase price if we believe (on examination of the returned goods) that they exhibit use (including self-assembly and attempts at disassembly). The amount of deduction will be based on the extent of the diminishment in the goods value.
Under the terms of the aforementioned Regulations you have the right to cancel any service (purchased using distance means) we offer and seek a full refund within 14 days beginning the day after the contract is concluded.
However, by you agreeing that we commence carrying out this service before this cancellation period has expired, Beast Factory wish to inform you (the consumer) in writing that you will not be able to cancel this contract of service under the regulations once the performance of the installation service has been completed.
We will ask you to sign a form to this effect immediately prior to installation. Please note this does not negate your rights to have any incomplete or faulty workmanship corrected by us. Consequently, you will not be eligible for any refund in relation to any specific charges we have made for the installation of these goods.
FURTHER GOODS CANCELLATION POLICY
If goods have been dispatched, we also offer customers the opportunity to return goods beyond 14 days but no later than 30 days of receipt of your goods. In cases such as this the following conditions will apply. The cost of postage, packaging and insurance to return the goods will be borne by the customer and goods must be received by us in perfect condition and in their original packaging. The cost of delivering the goods will be deducted from any refund. There may be a re-stocking charge. If goods are not received back in perfect condition and in their original packaging, Beast Factory reserve the right not to accept the goods at our warehouse and/or not to issue a refund or credit. Any costs to redeliver the goods will be payable in advance by the customer. If the goods have been removed from their original packaging or assembled, your option to cancel may be forfeited.
Our Standard 14 to 30 day online return options apply to goods purchased for domestic use only. These options do not apply to equipment purchased for use by a business, commercial equipment, or for any ‘special order’ items. Special order items, are goods that are not normally stocked by Beast Factory and have had to be ordered specifically for a customer. Custom designs are excluded. These options also do not apply to Mail Order Returns/Ex Display Models are classed as ‘one off’ ‘special order’ items, and as such are not covered by our standard 14 to 30 day online return option. Any free gifts or promotional items received with your order must be returned if an order is cancelled, if not returned these may be charged at the RRP value.
Please note: our couriers do not collect any unpackaged goods.
Please note as of the 5th March 2020 all Paypal Refunds will exclude the transaction fee.
All order cancellations or returns must be notified to us by e-mail or by writing to our head office only. If you wish to cancel or return goods, please e-mail firstname.lastname@example.org at the address below and we will issue a Return Authorisation Number. Goods must be returned to us within 7 days of receipt.
No cancellation of order will be accepted after 30 days from delivery of goods.